FREQUENTLY ASKED QUESTIONS

1. e-PIC Menu Tree (left hand side of screen) – Click on Dealer Admin
2. Click on Login IDs
3. Right click on the one that says “master”
4. Click Change
5. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.

1. ePIC Menu Tree (left hand side of screen)
2. Click on Account Statement
3. Click on Make A Payment
4. Enter PIN, click OK
5. Check the boxes under “Pay” of the invoices you’d like to pay.
6. Click Next on the bottom of the screen
7. Select Payment Method
8. Submit Payment
9.  
10. Click on Login IDs
11. Right click on the one that says “master”
12. Click Change
13. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.

1. Start from the Menu Tree on the ​left-hand side of your screen.
2. Select Admin.
3. Select Payment Types.
4. Hover over the payment type you want to update and right click.
5. Select Change.
6. Update the expiration date.
7. Select OK to save changes.

**(PLEASE NOTE YOU CANNOT UPDATE THE CARD NUMBER, ONLY THE EXP DATE AND BILLING ADDRESS) **

1. Start from the Menu Tree on the left-hand side of your screen.
2. Select Dealer Admin.
3. Select Payment Types.
4. Hover over the payment type you want to remove and right click.
5. Select Delete.

1. Start with the Menu Tree, Left hand side of your e-PIC account
2. Click on Manage Quote/Order (orders will appear in the middle of the screen)
3. HOVER over the specific order and right click
4. Select Online Deposit
5. Payment Amount Field: Enter the dollar amount you want to pay on the order (EX: Minimum Deposit, Pay In Full Amt, etc.)
6. Payment Method Drop Down: Select your payment type
7. Enter your verification code
8. Submit Payment

**Please note: If the payment is successful, it will prompt a receipt. **

1. Select Dealer Tools
2. Login in
3. Click Warranty Request
4. Complete fillable form
5. Attach pictures

1. Left Hand Menu Tree
2. Account Statement
3. Admin
4. Payment Types
5. Hover over card and right click, view payment history
6. Select date period to search
7. Select OK

** The list of all transactions charged to that specific card within those dates will appear **

1. Hover over the cancelled order/quote, right click, copy
2. Select all or individual line items, next
3. Start Tab: Add A Job Name, General Comments
4. Ship-To Tab: Select Will Call or Delivery, etc.
5. Save, Be sure to write down your new SO number

1. Out of State Deliveries Shipping Manager: Thomas – thomas@sollidcabinetry.com
2.  Local Shipping Manager: Steele – steele@sollidcabinetry.com
3.  Shipping Team Lead: Oscar – oscar@sollidcabinetry.com

**Dealers should always email all 3 in case someone is out of the office that day.** 

1. Select link to the tax-exempt form: AZ Dealer AZ5000 form 
2. Complete form
3. Send to customerservice@sollidcabinetry.com

1. e-PIC Menu Tree (left hand side of screen) – Click on Dealer Admin
2. Click on Login IDs
3. Right click on the one that says “master”
4. Click Change
5. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.

When a Dealer needs to order rattle cans (spray can) or paint, they need to complete our Field Tech Supplies Form.

Dealers cannot order spray cans in e-PIC. 

Quantities available for order:

• 1 Quart
• 1 – 12 ounce can

1. You must place your order in e-PIC.
2. Fill in Job Name, Customer PO (CUSTOM PAINT) and General Comments
3. Select Group: SALES TOOLS; DESIGNER – SALES TOOLS; SAMPLE DOOR 12” X 15”   
4. Complete the door style you want, custom paint.
5. SPECIAL INSTRUCTIONS: (Every line item must have this special instruction)

• COLOR OF PAINT
• MANUFACTURER (SHERWIN WILLIAMS, DUNN EDWARDS, ETC)
• PAINT CODE

What happens once you place the order in ePIC:

1. You will need to submit a  control samples to Sollid. 

             – Local Dealers (Bring sample to Will Call)

             – Out-of-State Dealers (Mail in color sample)

2. Once your order is processed, the price of the door will be updated to $100.00 in ePIC.

3. Once the door is ready, the Dealer will provide the sample to their client for approval.

4. Once approved, please complete  Custom Paint Control Sample Approval form under documents dealer tools.

Deposit Amounts:

Value: 25% down

Designer: 50% down

Envii: 50% down

Customer service CANNOT change your sub dealer’s password.

Login to ePIC to make changes.

1. Select Menu Tree
2.  Click on “Admin” tab
3.  Select “Login ID’s”
4. A list of users pops up in the center of the page
5. Hover over the user/sub dealer login ID
6. Right click then select “Change”
7. Clear out current password
8. Enter a new password
9. Click “OK” to save