FREQUENTLY ASKED QUESTIONS

  1. e-PIC Menu Tree (left hand side of screen) – Click on Dealer Admin
  2. Click on Login IDs
  3. Right click on the one that says “master”
  4. Click Change
  5. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.
  1. ePIC Menu Tree (left hand side of screen)
  2. Click on Account Statement
  3. Click on Make A Payment
  4. Enter PIN, click OK
  5. Check the boxes under “Pay” of the invoices you’d like to pay.
  6. Click Next on the bottom of the screen
  7. Select Payment Method
  8. Submit Payment
  9.  
  10. Click on Login IDs
  11. Right click on the one that says “master”
  12. Click Change
  13. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.
  1. Start from the Menu Tree on the ​left-hand side of your screen.
  2. Select Admin.
  3. Select Payment Types.
  4. Hover over the payment type you want to update and right click.
  5. Select Change.
  6. Update the expiration date.
  7. Select OK to save changes.

**(PLEASE NOTE YOU CANNOT UPDATE THE CARD NUMBER, ONLY THE EXP DATE AND BILLING ADDRESS) **

  1. Start from the Menu Tree on the left-hand side of your screen.
  2. Select Dealer Admin.
  3. Select Payment Types.
  4. Hover over the payment type you want to remove and right click.
  5. Select Delete.
  1. Start with the Menu Tree, Left hand side of your e-PIC account
  2. Click on Manage Quote/Order (orders will appear in the middle of the screen)
  3. HOVER over the specific order and right click
  4. Select Online Deposit
  5. Payment Amount Field: Enter the dollar amount you want to pay on the order (EX: Minimum Deposit, Pay In Full Amt, etc.)
  6. Payment Method Drop Down: Select your payment type
  7. Enter your verification code
  8. Submit Payment

**Please note: If the payment is successful, it will prompt a receipt. **

  1. Select Dealer Tools
  2. Login in
  3. Click Warranty Request
  4. Complete fillable form
  5. Attach pictures
  1. Left Hand Menu Tree
  2. Account Statement
  3. Admin
  4. Payment Types
  5. Hover over card and right click, view payment history
  6. Select date period to search
  7. Select OK

** The list of all transactions charged to that specific card within those dates will appear **

  1. Hover over the cancelled order/quote, right click, copy
  2. Select all or individual line items, next
  3. Start Tab: Add A Job Name, General Comments
  4. Ship-To Tab: Select Will Call or Delivery, etc.
  5. Save, Be sure to write down your new SO number
  1. Out of State Deliveries Shipping Manager: Thomas – thomas@sollidcabinetry.com
  2.  Local Shipping Manager: Steele – steele@sollidcabinetry.com
  3.  Shipping Team Lead: Oscar – oscar@sollidcabinetry.com

**Dealers should always email all 3 in case someone is out of the office that day.** 

  1. Select link to the tax-exempt form: AZ Dealer AZ5000 form 
  2. Complete form
  3. Send to customerservice@sollidcabinetry.com
  1. e-PIC Menu Tree (left hand side of screen) – Click on Dealer Admin
  2. Click on Login IDs
  3. Right click on the one that says “master”
  4. Click Change
  5. If there is a PIN already in there, you can remove it and put in a new PIN. If it is empty, enter a 4 digit code and click OK.

When a Dealer needs to order rattle cans (spray can) or paint, they need to email our Sales Tools manager, Sherri at sherri@sollidcabinetry.com. Dealers cannot order spray cans in e-PIC. 

Quantities available for order:

  • 1 Quart
  • 1 – 12 ounce can

DEALER DESIGN TOOL

To purchase ProKitchen, call Linda Robinson at 616-773-1019.

Or email LRobinson@prokitchensoftware.com